Ask Catalog

Three questions for you: 1. Would you recommend having a pamphlet specifically designed to address the topic of available accommodations [for library staff]? 2. What accommodations do you think most libraries need to implement but don’t already? 3. What are some ways in which I as a librarian can make someone with a visible or invisible disability feel more welcomed during reference or checkout interactions?

These are great questions! Here are my thoughts:

1. I wouldn’t recommend having a pamphlet designed, specifically because there’s no way to realistically include everything that’s available. I don’t think it’s a bad idea to have a conversation about commonly requested accommodations, though. I would also check out the Job Accommodation Network (JAN) for expert advice. Basically, having the resources rather than the accommodations listed would be more helpful.
2. I would love to see more small private spaces available in libraries. There have been plenty of times when I needed one and my only options were to ask someone for their office (inconvenient for them) or go to the shared bathroom (awkward for others). Whether someone needs to regulate or ground themselves, cry, take a break from stimulants, stretch, or take medication, having a private place to go can make a world of difference.
3. I thought a lot about this question. I know it might not be the most helpful answer, but by making sure you’re being a welcoming person. People tend to be more open and vulnerable with people they trust. Striving to be a “no, but” (if not a full-blown “yes”) person shows that you’re flexible and open to collaboration or further conversation.